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Bug !IMPORTANT!5
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A ticket that contains a bug of the software which one MUST FIX NOW!
Clarification
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A ticket which remains open for the time being, as the facts need to be clarified. This is usually done with the person responsible for the project (in this case Prof. We. or T.Z.).
Maintenance
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A ticket which does not bring any new features, but would be good if done.
Nice To Have
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A ticket which contains functions or other things that are not absolutely necessary, but are actually quite nice and/or practical.